Below are the criteria for the North East Student Housing Awards 2017. You should use these criteria to help you with your entry into the awards. Nominations are now open.

The North East Small Landlord of the Year

This award celebrates a small landlord who has ten properties or less, with a great reputation with their tenants and superb attention to detail. When you enter you will be asked to select which city you operate in, entering a city category automatically enters you in the overall North East award.

The judges will consider:

  • What is it about your properties that make them special?
  • What are you occupancy/letting rates like, do you let quickly every year?
  • How well do your properties meet your tenant’s needs?
  • How do you find your tenants and do you have a good relationship with them?
  • Have you made any repairs or improvements to your property recently?
  • How does your small size benefit your business and your tenants?
  • Are you or your properties part of an accreditation scheme?

 

The North East Landlord of the Year

This award will honour a landlord of any size from ten properties upwards. We are looking for evidence of an established, successful property portfolio with satisfied tenants. When you enter you will be asked to select which city you operate in, entering a city category automatically enters you in the overall North East award.

The judges will consider:

  • What is it about your properties that make them special?
  • What are your occupancy rates like, do you let quickly every year?
  • What is your business history, how much experience do you have?
  • How well do your properties meet your tenant’s needs?
  • Are your tenants happy with their homes and their relationship with you?
  • Are you or your properties part of an accreditation scheme?
  • Do you employ any staff?
  • Do you have a repairs procedure in place and do you handle maintenance yourself or employ an outside contractor?

 

The North East Student Letting Agent of the Year

This award will recognise a letting agent who continuously delivers fantastic service to both tenants and landlords, with outstanding customer service and industry knowledge. When you enter you will be asked to select which city you operate in, entering a city category automatically enters you in the overall North East award.

The judges will consider:

  • What size letting agent are you? What area do you cover and do you have a speciality? (eg new build blocks or international students)
  • What proportion of your properties are managed, tenant find only, and how many do you own?
  • Do you have your own maintenance team, what is the procedure for repairs (reporting, management and resolution)
  • What is your relationship like with your tenants and do your properties meet their needs?
  • How many members of staff do you employ and what training do they receive?
  • Are you or your staff or your properties part of an accreditation scheme?

 

The North East Student Hall of the Year

This award showcases a student hall either privately or university owned that is in a convenient location, with outstanding facilities and a great management team that provides the very best in purpose built student accommodation. When you enter you will be asked to select which city you operate in, entering a city category automatically enters you in the overall North East award.

The judges will consider:

  • What facilities are available onsite such as communal areas, gym, cinema room, outdoor spaces and car and bicycle parking?
  • The location of the property, in relation to university campuses, existing community resources and transportation links.
  • How satisfied tenants are with the property and the staff interactions that they have?
  • What is the procedure for repairs (reporting, managing and resolution)?
  • Are any staff members or the building part of an accreditation scheme?
  • How does the team help create a sense of community in the student hall?

 

The North East Student Hall Manager of the Year

This award will recognise the outstanding work of an individual who goes above and beyond the call of duty to provide excellent care for the students in their hall. Someone who has a strong passion to welcome, nurture, and support their student tenants, while delivering business Key Performance Indicators for their employer.

The judges will consider:

  • How do you create a sense of community in your hall?
  • What pastoral care do you provide for your tenants?
  • What size team do you manage and how do you ensure the smooth running of the hall in your absence?
  • What are your day-to-day responsibilities?
  • What is your background, do you have industry training and how long have you worked in student hall management?
  • What us your key to creating a wonderful student experience?
  • Which accreditation scheme are your registered with?
  • What is the feedback like from tenants?

 

The North East Student Housing Impact Award

This award will celebrate a property, institution or business that has used an imaginative or revolutionary design to improve the carbon footprint of a property, use renewed energy, create unique living spaces or ideologies (such as a student co-op home). When you enter you will be asked to select which city you operate in, entering a city category automatically enters you in the overall North East award.

The judges will consider:

  • What was the inspiration behind the innovative project?
  • How will did the innovation work alongside the business’ other aims?
  • What was the timescale and cost of the project?
  • How well did the project succeed, what benefits have come from the project and how do the student tenants see those rewards?
  • Did you access any grants or awards money to implement the project?
  • Has the scheme gained recognition on a regional or national level?

 

The North East Property Manager of the Year

This award will recognise the outstanding work of an individual who goes above and beyond the call of duty to provide excellent property management, through swift repairs handling, property upkeep and liaising with tenants and clients in a professional and thorough manner.

The judges will consider:

  • What is your background, do you have industry training and how long have you worked in the property industry?
  • Are you accredited?
  • What is the feedback like from tenants and clients, are they satisfied with the level of service that they receive?
  • Do you have a team that you work with?
  • What are the systems and processes in place to deal with repairs?
  • What are your other responsibilities?

 

The North East Lettings Negotiator of the Year

This award will recognise a letting agent whose dedication and passion for helping tenants find their perfect property shines through. We are looking for someone who has a proven track record in lettings and whose industry knowledge and professional demeanour impress all who meet them.

The judges will consider:

  • What is your background, do you have industry training and how long have you worked in the property industry?
  • Are you accredited?
  • What percentage of the company’s lets come through you?
  • What is the feedback like from tenants, do they find the lettings process has been well explained and is hassle free?
  • How do landlords feel about you, do you have a good relationship with them?
  • What are your other responsibilities?

 

The North East Student Tenant of the Year

This award recognises a student tenant who has made a difference to their local community or their student community, perhaps through charity work, helping an elderly neighbour or being part of a local community group. The student tenant can nominate themselves, or be nominated by their institution, landlord, or friend/housemate.

The judges will consider:

  • What evidence is there of the tenant’s hard work?
  • How has their contribution made a difference?
  • How long has the student tenant been involved in their relevant project, have they grown the project or inspired others to come on board?

 

The Lifetime Achievement Award

This award showcases the outstanding achievements of an individual working in the student housing industry. Perhaps they have built an impressive portfolio with a great reputation and hardworking team, maybe they have been influential in fighting for the rights of landlords, letting agents and tenants. Nominations are invited from all areas of the student housing sector, from landlords, letting agents, developers to councillors, regulatory body representatives and university accommodation managers.

The judges will consider:

  • What are the nominees achievements? Where did they start from and what is the key to their success?
  • Their influence – have they inspired others, or their ideas been adopted as industry standard?
  • Their reputation – the opinions of their staff and colleagues as well as those who have partnered with them on other projects.

 

 

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